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Incident vs Service Request: What's the Difference? | ITIL in 60 Seconds #automobile
Do you know the difference between an incident and a service request? In this episode of ITIL in 60 Seconds, Chris Ward explains one of the most commonly misunderstood IT Service Management (ITSM) concepts. Here's the simple distinction: Incident: An unplanned interruption to a service that needs to be restored as quickly as possible. Service ...
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