About Rick: Rick Bloom is the President and CEO of Support.com. Rick’s leadership and commitment to operational excellence have established Support.com as the full spectrum leader in outsourced call ...

Anna has extensive experience in enhancing employee engagement and talent management within diverse North American enterprises. She is skilled in leveraging data-driven insights and critical thinking ...

Also, Nextiva announces a new workforce management capability, Wildix launches x-bees, and Ivanti releases a report on unsafe work practices.

Google offers its full-time employees working from home a supply of high-end instant Covid-19 tests. Meanwhile, the contract workers still coming into offices have to wait longer for results.

Here's why you shouldn't abandon the goal of putting video in as many huddle rooms as possible.

Accommodating new technology demands and fostering cross-functional work environments are top priorities as leaders reassess office spaces.

UJET has found success in a better-than-acquired partnership with Google.

Social Setting In a Tuesday session Dave Stein, principal with Stein Consulting Group, shared results of a team collaboration "shootout" in which he compared top apps, and on Wednesday I hosted a ...

Preview this pair of sessions rounding up “boots on the ground” perspectives from professionals who have migrated their UCaaS or voice systems.

By applying AI and advanced analytics beyond the walls of the contact center, service organizations can get smarter about customer interactions.

Lee Balaklaw, MD, MBA is president of Schooley Mitchell of Louisa, a franchisee of Schooley Mitchell. He is a business optimization consultant, and cost reduction specialist.