Retailers need more than unified profiles. They need the ability to understand who the customer is, what they’re trying to do ...

Branded calling gives retailers a more reliable and trusted way to manage critical customer interactions, from taking and ...

To avoid support abandonment in the AI era, retailers need to smartly take advantage of AI-enhanced support channels.

Amazon.com is retiring its artificial intelligence assistant Rufus and replacing it with a new version of Alexa for Shopping, an agentic AI tool designed to help users create shopping guides, find ...

Retail sales rose for the eighth consecutive month in May despite high gas prices and inflation, according to the CNBC/NRF ...

Saks Global received court approval for its bankruptcy restructuring on Friday, clearing the luxury ​retailer to exit from ...

New consumer spending data from SoLo NowCAST, an artificial intelligence-powered market prediction engine, shows that between ...

Merriam-Webster has announced “slop” as its word of the year. The organization defined slop as “digital content of low ...

One of the biggest misconceptions in fraud prevention is that it’s a purely technical challenge. The most effective fraud ...

While overall customer satisfaction scores in the retail sector are improving steadily year-over-year, recent data reveals ...

Most retailers still think of RFID as a counting tool. The ones gaining ground have figured out it's something else entirely. I've spent the better part of two decades working in retail technology — ...

Artificial intelligence can now decide which promotional offer a shopper receives and what the optimal time for them to ...