Customer workarounds (such as customers sharing accounts, or teams stitching together third-party tools) are not merely signs ...

No single executive is accountable for coordinating enterprise-wide resilience and recovery when failures cascade across ...

As economic pressure, geopolitical instability, and AI-driven disruption intensify, many employees struggle to prioritize ...

AI is becoming a regular part of team meetings, with many leaders expecting it to improve collaboration and decision-making. But adding AI to a discussion without clear norms can backfire, limiting ...

Burnout and overtime contribute to turnover among nurses and other highly skilled workers, but they are only part of the ...

As organizations race to deploy agentic AI, many initiatives fail to deliver meaningful results, often due to a narrow focus ...

When change efforts stall, the problem often isn’t a lack of strategy—it’s a lack of true alignment. Teams move forward assuming everyone shares the same priorities, only to discover conflicting ...

Aflac CEO Dan Amos took over the business in 1990 and has grown it from $2.7 billion to $17.2 billion in revenue, making him ...

Frequent leadership transitions have become a defining feature of modern organizations, creating both disruption and ...

Landing on the CEO succession shortlist is validating, but to win the top job you should think about how to give a ...

As organizations modernize enterprise resource planning (ERP) and finance systems, indirect tax is often addressed late in ...

In this week’s The Insider newsletter, managing editor Gretchen Gavett writes on three new HBR articles for senior leaders.