Owners of three-year-old cars in the United States are facing more recalls and reliability problems than in recent memory, ...

Owners of the Mercedes-Benz S-Class are facing repair bills that can dwarf the cost of maintaining less tech-heavy sedans, driven by electronic failures that multiply once a single module goes down.

Economists — and “Marketplace” listeners — know that consumer spending drives around two-thirds of the economy. And ...

The New York-based brand is putting traceability at the heart of its sustainability strategy, investing in strong supplier ...

There is a tendency among many sales managers to tightly script sales interactions. But if you attempt to take all reasoning ...

The experience economy is really the business of belonging. Discover why connection, community and everyday experiences are ...

A new Proceedings of the National Academy of Sciences (PNAS) special feature highlights the critical role of behavioral and ...

Consumer loyalty is not disappearing. More than half of adults still participate in loyalty programs. The question is will those programs give them reason to stay.

The shelf testing process starts the story, but real life decides whether shoppers continue to buy.

As AI increasingly mediates how customers research, evaluate, and choose suppliers, competitive advantage is shifting from ...