Crane on the case: My £200 KitchenAid kettle broke and I can't get it replaced

It has now been three months since the lid of the old kettle broke, and KitchenAid has still not sent me the correct new one.

My £200 KitchenAid kettle broke - first it was replaced in WRONG colour, now firm won't pick up the phone: CRANE ON THE CASE

It has now been three months since the lid of the old kettle broke, and KitchenAid has still not sent me the correct new one.