Summary: A routine IRS problem sent reporter Stephanie Mencimer looking for answers. What she found was a growing concern among tax practitioners, taxpayer advocates and former agency officials about ...

The IRS is sounding the alarm over AI scams that target senior citizens. MS NOW Investigative Reporter Marc Santia spoke with the chief of criminal investigation for the IRS and joins Stephanie Ruhle ...

The Internal Revenue Service has awarded TTEC Government Solutions, working alongside TTEC Digital, a one-year, $21 million contract to operate, sustain and modernize the contact center technology ...

Americans deserve a tax system they can understand, plan around, and trust. Instead, too many taxpayers face uncertainty over how the IRS will interpret the rules, when it will audit them, or how long ...

The Great Divergence: Why America Keeps Pulling Away from Europe Restoring Sanity to the Endangered Species Act Unfortunately, Congress has only made matters worse. Nearly three decades ago, then–IRS ...

Get your news from a source that’s not owned and controlled by oligarchs. Sign up for the free Mother Jones Daily. Two hours on hold later, I gave up. When I tried again a few days later, the outgoing ...

Not long ago, the Internal Revenue Service boasted that taxpayers who called the agency could expect to reach a live agent in three minutes. That may have been true a few years ago. It is not true now ...

The Internal Revenue Service's process for referring taxpayer inquiries to other business units can lead to delays and lost referrals, according to a new report. Processing Content The report, ...

About one-fourth of callers to two IRS telephone lines during three months in 2025 did not receive quality customer service, a watchdog report dated June 10 said. “Recurring quality issues could lead ...

Get the latest federal technology news delivered to your inbox. The House on Monday passed a set of bipartisan proposals meant to improve IRS customer service and technology. The Taxpayer Experience ...