Recently, the IRS warned that phone delays should be ... can take advantage of to get answers without having to call customer service and potentially get stuck on hold for a long time.

In Cincinnati, Ohio, around 300 call center workers have been affected, a representative ... its customer service, the cuts could affect it if some of those roles are eliminated. The IRS began ...

it's really easy for the IRS' customer service representative to pull up on the system and understand exactly what they should be telling that taxpayer. But this data is incredibly safeguarded ...