In late August, the Daily Mail published the tell-all rants of an unnamed IRS employee, who claims to have worked on the agency’s customer service and IT teams. The staffer shared, among other ...

Recently, the IRS warned that phone delays should be ... can take advantage of to get answers without having to call customer service and potentially get stuck on hold for a long time.

"This is the first time we have ever seen a scam this big that it was necessary to file a complaint with the IRS to actually try to take that organization's non-profit status away," Yang explained.

It plans to step up two major actions: audits of individuals and businesses with incomes of $400,000 and above, and new and improved customer service for all. The IRS Has $80 Billion to Spend The ...