Strategic acquisition strengthens Miller Utilities’ workforce, resources, and ability to deliver comprehensive ...

Sinch reports AI is transforming customer service, shifting focus from conversation volume to value, emphasizing continuity ...

A renewable energy firm has taken home multiple honours at a UK industry awards ceremony. IR Energy was recognised at this year’s Energy Efficiency Awards in categories that included installation ...

In a blow to Connecticut’s ongoing efforts to procure new sources of clean, carbon-free electricity, Eversource informed state officials last month that the utility company was opting out of three ...

To make good decisions, companies need information about customer preferences and behavior. The market-research function is thus crucial to market success, but it has an age-old problem: The process ...

Embedding artificial intelligence (AI) in customer service operations is becoming commonplace, but the technology doesn’t seem to be lightening the workloads of customer service reps. New research by ...

Three West Virginia coal-fired power plants are set to receive upgrades following the Department of Energy’s (DOE) $175 million project to modernize rural units nationwide. Coal-fired power plants ...

Abstract: The use of AI-driven automation to improve customer service responsiveness and efficiency is a huge step forward for the customer experience. By automating mundane questions and processes, ...

Over the last year, a joint project between the American Enterprise Institute and the Hutchins Center on Fiscal and Monetary Policy at the Brookings Institution brought together a series of scholars ...

CEO Dennis Mathew highlighted 2025 as a year of "meaningful transformation," underscoring intensified competition and promotional activity across nearly every market. He stated, "We sharpened our ...

USA TODAY and Plant-A Insight Group have partnered to identify financial services companies with the best customer service. The list honors the top 500 companies in the sector. Managing finances can ...

Discover Dubai’s new AI-driven smart bus station with real-time crowd monitoring, digital ticketing, Metro integration and ...