A Kwik Fit manager has been disciplined after performing a karaoke session - with a customer’s sex toy. The prank at the repair centre in Dalkeith, Midlothian, is alleged to have been carried out in ...

Believing that key to their success as a business processing organization (BPO) – and as an employer – is employee satisfaction, TTEC has recently invested heavily in the development of new EX ...

Customer expectations have changed. Many brands claim to care about their customers, yet their actions often suggest ...