Customer expectations have changed. Many brands claim to care about their customers, yet their actions often suggest ...

The goal in these exercises is to help your team become more confident and proficient in what they say and do. When you achieve greater confidence and proficiency, you will also achieve greater trust ...

With wallets still tightening, consumers have been careful about where they spend their dollars dining out. Guests worldwide ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

Providing a detailed workplace manual and training them in customer service skills can empower them to manage customer expectations effectively. By enabling employees to take control of situations, ...

To log into the Norman Campus self service use your University of Oklahoma OU Net ID and password at "compass.ou.edu" and select the hyperlink to 'Link to PeopleSoft HRMS Production/Self Service ...

Customer service representatives work as a liaison between a company or organization and the people who use its products or services. They answer questions, address concerns and complaints ...