Dear Eric: My closest friend of many years has recently revealed the sad news that she has terminal cancer. She is one of ...

“There was a lot of pushback from some of the higher level executive management team,” Farrell noted, “At the time…there were ...

Despite that, contractors spent nearly $189,000 during the 2023 to 2024 fiscal year, and have already charged $128,000 so far ...

The Indian government aims to enhance HR standards in the services sector to align with global norms, facilitating worker ...

WestJet’s plans to transfer hundreds of its Calgary-based call centre jobs to El Salvador is a betrayal of Canadian workers, ...

American Banker's 2025 Best Banks to Work For ranking includes perennial winners and several newcomers. Here's how the ...

The field of customer service is undergoing a profound transformation with the proliferation of communication channels, and as businesses increasingly adopt artificial intelligence (AI) and automation ...

The 54 winning counties in this year’s survey are incorporating community feedback into their plans, ensuring responsible AI use, maturing their data programs and navigating challenges without ...

Overview:  Generative AI helps SMEs boost productivity by automating routine tasks and enhancing decision-making.Demand for ...

“AI is not just another piece of technology. It is best viewed as a new team member. You would not hire an employee without a ...

The 54 winning counties in this year’s survey are incorporating community feedback into their plans, ensuring responsible AI use, maturing their data programs and navigating challenges without ...