Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

If computer capabilities are accelerating at a speed no human can muster, service doesn’t need to be stagnant. Following the need for game-changing technology to manage customer interactions with ease ...

The staff email says customer experience metrics are being tracked weekly in terms of customer satisfaction, escalations, and others. As are the number of phone calls that subsequently give up and ...

Criteria for M2M/IoT-related assignments under Recommendation ITU-T E.164.1 and Recommendation ITU-T E.212 Annex A ...