New Voice AI automates call intake, triage, and dispatch to reduce costs and improve customer experience NEW YORK, NY, ...

What Your HVAC Contractor Isn't Telling You About Repairs and Service Decatur, United States - January 9, 2026 / My ...

The Man in Green Marks 18 Years of Trusted Local Service Built on Personal Business Relationships Technology should make business easier, not riskier — if a service doesn’t truly protect the ...

Prosura is managing a cyber incident that resulted in unauthorised access to parts of its systems and a temporary shutdown of ...

Sobot ranked in 252 reports and earned 32 badges in G2 reports for Winter 2026, including 7 leader badges. The strong ...

Crypto wallet company Ledger SAS confirmed today a data breach to a third-party leaked customer data, including names and ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

Who is the best home warranty company in 2026? The USA TODAY team reviewed, ranked and applied our in-house methodology to ...

Record numbers of over-65s are in employment. We need to address how they are treated by managers, colleagues and customers ...

The Woodlawn-based Social Security Administration began the second Trump administration with a hostile takeover. It ends the ...

Auditors credited the improvements in the Social Security system to a new telephone customer service system, changes in ...