Your company may benefit from an interactive voice response system, which routes callers to the right contacts. Here is what ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

During the COVID-19 pandemic, Assemblymember Rick Chavez Zbur was helping his mom get medication, but what he thought would ...

Discover how CPGA measures the costs to gain new subscribers, its importance for subscription-based services, and tips for ...

I filled out a form I was sent to claim a refund, but then the person told me to download an app to receive it. I found this odd so ended the conversation.

An IRS watchdog told Congress last year that the discarded metric is “misleading,” and "does not accurately reflect the experience of most taxpayers who call." ...

A local woman was scammed out of over $2,400 after calling what she thought was a customer service number for Zelle.

Telecoms provider Flow has announced that a substantial portion of its customer base can now access voice over Wi-Fi (VoWiFi) ...

The digital age has made us a DIY economy in which millions of jobs no longer exist not because computers do the work, but ...

As AI chatbots frustrate travelers during disruptions, some travel companies are considering charging extra to reach a human.

Verizon customers are now receiving alerts explaining how to claim a $20 credit issued by the wireless carrier following the hourslong Wednesday outage that reportedly affected more than 2 million ...

Long wait on Verizon's Customer Service or chat? It's confusing, but here's how and when you'll get $20 bill credit for the ...