Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

We live in an age of instant discovery, with the world available at our fingertips. And yet, despite continued enhancements to the online shopping experience (which is getting another supercharge now ...

While the importance of strong customer service and the advantages it brings can be easy to grasp from a distributor’s perspective, having a blueprint for doing so is a more complicated matter. Those ...

Loyalty isn’t luck — it’s built through consistent, personalized experiences and a sense of belonging. CX leaders, here’s your roadmap. Technology should enhance, not replace. The right tools make ...

Welcome to our seventh annual “CRM Top 100” issue, where we highlight the hottest trends and technologies in the three pillars of CRM—customer service, marketing, and sales—as well as the 100 leading ...

ABSTRACT: This study investigates the key factors affecting smartphone user satisfaction among Generation Z. The study uses a sample of Gen Z consumers to examine the impact of five critical ...

ABSTRACT: This study examines consumer expectations for the service quality of airport shuttle buses in Mandalay, Myanmar, utilizing the SERVQUAL model dimensions: tangibility, reliability, ...

TROY, Mich.: 13 March 2025 — Customer satisfaction with the dealer service experience remains strong for a second consecutive year, yet long wait times for appointments, communication shortfalls and ...

All the tech we rely on, from cars to smartphones, was engineered using physics. You don’t need to know the science to use these things. But a well-rounded human should understand at least some of the ...

Forbes contributors publish independent expert analyses and insights. Kathleen Walch covers AI, ML, and big data best practices. Sep 29, 2024, 11:42am EDT Many companies are turning to AI to help with ...

Every few years, I ask the same question: is ERP still relevant? Cloud ERP vendors would certainly say yes. They argue that when we move from on-premise systems, the ERP value proposition dramatically ...