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This is a free, impartial service for energy consumers. It will investigate customer complaints and its decision is binding, so EDF would have to pay up if it found in the customer’s favour.

If this doesn’t resolve the issue, you can escalate the complaint by contacting the Customer Services Director’s team via [email protected]. It used to be worthwhile sending ...

By 2030, an increase of 78 million new jobs will emerge. To meet the demand, here are 10 essential skills to put on your resume in 2025.

With these, body language and eye contact come into play. Help your customer service team develop their communication skills by rotating staff regularly. For example, you may have a customer service ...

One of the fundamental principles of customer service is empathy ... law enforcement and fire services is a shining example of collaboration for the greater good. Patients recognize this and ...

Customer service representatives work as a liaison between a company or organization and the people who use its products or services. They answer questions, address concerns and complaints ...