AWS’s Ben Schriener explains how artificial intelligence is changing how small businesses approach their contact centers and ...

Rep. Jason Crow (D-Colo.) on Monday asked the Trump administration and Secret Service for “answers” regarding security protocols in the wake of Saturday’s shooting at the White House Correspondents’ ...

For years, existing consumer platforms have tried to keep users within their app by offering more services. After the rise of the AI chatbot, the trend is to have people use the assistant for both ...

HALL COUNTY, Ga. — The Hall County Government announced they were launching a three-month trial of an artificial intelligence program to help residents navigate county services. The “Ask Hall County” ...

CNET editor Gael Fashingbauer Cooper, a journalist and pop-culture junkie, is co-author of "Whatever Happened to Pudding Pops? The Lost Toys, Tastes and Trends of the '70s and '80s," as well as "The ...

As Nordstrom celebrates its 125th anniversary, the retailer’s long-standing dedication to customer service stands out as one of its core tenets. “Our company was built on valuing and empowering our ...

CHICAGO RIDGE, Ill. — A suburban tree service company answered a call from a woman trying to help a seagull stuck to a light pole Tuesday night in Chicago Ridge. Gorica Stupar used to be a volunteer ...

USA TODAY and Plant-A Insight Group have partnered to identify financial services companies with the best customer service. The list honors the top 500 companies in the sector. Managing finances can ...

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Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...