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Because the feeling you create during the experience determines whether customers move up the ladder or fall off completely.

Abstract: The connection between consumer satisfaction and service quality may be quite researched in academia. Pertinently, we argue that there is a gap of the contribution of “technology adaptation ...

Abstract: The service industry is currently facing significant challenges related to process inefficiencies and low customer satisfaction. While the Six Sigma methodology has been extensively applied ...

Chic-fil-A is proving im-peck-able in customer satisfaction yet again. The chicken sandwich stalwart, along with Dutch Bros, leads quick-service restaurants in drive-thru customer satisfaction, a ...

DALLAS--(BUSINESS WIRE)--For over two decades, Pharmaceutical Strategies Group (“PSG”) has provided independent, research-driven insights into pharmacy benefit manager (PBM) performance through its ...

The American Customer Satisfaction Index results are based on surveys from random customers. High monthly auto payments over longer loan terms could challenge future results. Subaru took the top spot, ...

Netflix might top the charts when it comes to viewer numbers, but there’s one category where it comes up short — customer service. “This year’s [American Customer Satisfaction Index] survey puts three ...

When it comes to customer satisfaction, one fast food chain has been consistently ranked at the top for happy customers. But Chick-fil-A’s continued dominance comes as the fast food industry faces a ...