However, we aren’t exactly clear on what CX is, and that means that the vendors (and enterprises) need to learn and adapt ...
PQC Accelerator -- Silicom offers a production-ready hardware-based post-quantum cryptography (PQC) solution, with leading ...
18h
Johnson Brothers Plumbing Announces 2026 Growth Plan, Poised to Become Community’s Plumbing Leader
Johnson Brothers Plumbing expands in 2026—hiring, adding fleet and tech to deliver faster, licensed plumbing service ...
Business.com on MSN
How to choose the best call center software
Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...
Contact centers need AI to scale, but leaders can’t afford to trade efficiency for trust. A copilot-first roadmap keeps ...
Microsoft has released FetchXML-driven customization for Dynamics 365 Contact Center, enabling targeted agent transfers and ...
Microsoft releases new Dynamics 365 Contact Center routing controls, giving admins more precise control over consults and ...
Federal and state officials want regional grid operator PJM to extend price caps and secure new power sources, but their ...
Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time.
TwistedSifter on MSN
Call center employee is fed up with scammers, so he came up with the perfect script to deal with them
These fraudsters need to be taught a lesson.
Cloud-based dealer technology provider to debut Intelligence solution, Pi, and showcase AI powered event assistant for NADA attendees ...
The bank's AI-based virtual assistant, which began development 10 years ago, is now used by 42 million customers and more than 200,000 employees. It does everything from sending wire transfers to ...
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