Research shows that 52% of customers expect instant service, yet 73% of businesses operate during limited hours. This creates a large gap between customer expectations and reality.

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

To purchase tickets, go to uwp.edu or call the box office at 262-595- 2564. Note: Bedford Hall is located in the school’s Rita Tallent Picken Regional Center for Arts & Humanities on the west ...

Even if HP's telephone support center ... call times have been lifted, per a company statement shared by HP spokesperson Katie Derkits: We're always looking for ways to improve our customer ...

The local dispatch center is "extremely busy" after it took over operations ... be easier for people that don’t want to make a phone call right now or maybe feel worried about making a crime ...

In this episode of CMSWire TV's Beyond the Call, CMSWire Editor-in-Chief Dom Nicastro sits down with Amy Sessions, utility customer service division manager for the City of Clearwater, Fla.

More than 315,000 people attended events at the Phoenix Convention Center in 2024, setting a new record, according to the center. So far, the Convention Center has booked 64 events in 2025. That’s two ...

They leverage LLMs for rich customer interactions, seamlessly integrate with backend systems, and are rapidly deployable in omnichannel environments, i.e., across messaging channels including ...

Judge Ali said there was no reason to block, for instance, Mr. Trump’s call for an internal ... from the website. A Park Service ranger at the monument’s visitor center said on Thursday ...

Mr. Trump held a 90-minute phone call with President Vladimir V ... Trump’s grip on the Kennedy Center: Mr. Trump was made chairman of the John F. Kennedy Center for the Performing Arts in ...