A California family says an urn bought on Amazon appeared to contain another person’s ashes, prompting a search for answers.

A San Bernardino County woman was shocked to discover that what appeared to be someone else's ashes were already being stored ...

Walmart has a running start in the contest to build a loyal customer base in rural America.

Insurer Tower has utilised Amazon Connect in its contact centre to cut down the time customers interact with the business by ...

Scammers are sending fake Amazon product recall texts with phishing links designed to steal your login and payment details.

Fake Amazon recall texts push shady links and refunds. Spot the red flags and protect your data before you click.

New cards built for modern businesses—featuring dynamic rewards and industry-leading benefits with no annual fee and no ...

TTEC, a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience (CX), today announced that TTEC Digital has ...

Amazon, New York Life, Intuit and others use Vapi’s API-native enterprise voice AI platform for building, deploying, and ...

AWS’s Ben Schriener explains how artificial intelligence is changing how small businesses approach their contact centers and ...

Amazon’s cloud customers will need to wait several more months before the US tech company can repair war-damaged data centers and restore normal operations in the Middle East. The announcement comes ...

Over the past few years, Amazon Connect expanded into generative- and then agentic AI-powered capabilities. For example, at AWS re:Invent 2025, Amazon Connect announced 29 agentic AI features ...