AT&T on Wednesday filed suit against California officials seeking a court ​order declaring it does not have to continue ...

Here’s how to opt out of the "annoyance economy." ...

Management highlighted a multiyear Tier 1 customer renewal, explicitly expanding RADCOM ACE’s AI-driven service assurance ...

Customers ranked AT&T Fiber #1 in overall customer satisfaction for the fourth year in a row in the American Customer Satisfaction Index (ACSI®). Key Takeaways: For four years ru ...

The FCC proposes new identity verification rules to fight illegal robocalls, raising concerns about privacy and access to ...

Spoiler alert: There was no miracle. By Julie Bosman Reporting from Chicago Even the Vicar of Christ can be thwarted by a customer service representative. About two months after Robert Francis Prevost ...

INDEPENDENCE, Mo. — Jose Villanueva was working in an Independence shopping mall off Highway 40 when someone approached him about saving money on his phone plan. “He said that he was working for AT&T, ...

AT&T is updating a prior lawsuit against T-Mobile with new allegations of false advertising. AT&T accuses T-Mobile’s claims of big savings are deceiving. Furthermore, it adds that the claim about ...

AT&T has finalized the $6 billion acquisition of substantially all of Lumen's mass market fiber assets, a transaction that adds more than 1 million fiber subscribers to AT&T's total customer count, ...

Over the last week, two local Little League fields have been broken into. The Greenbrier to serve as base camp for FIFA World Cup team West Virginia will get a taste of the World Cup this summer as ...

AT&T said it has prepped all week to do what it can to help its customers maintain service during the winter storm. "It's so widespread, coming all the way from Texas up to Virginia," Incident ...

Customer obsession is easy to talk about and hard to operationalize — especially at enterprise scale. In this episode of CX Decoded, we distill a CMSWire TV conversation with AT&T into five clear ...