Agentic AI used to augment human contact center agents may lead to new and improved customer service delivery.

More artificial intelligence is being implanted into Gmail as Google tries to turn the world’s most used email service into a ...

In this article author Sachin Joglekar discusses the transformation of CLI terminals becoming agentic where developers can state goals while the AI agents plan, call tools, iterate, ask for approval ...

The companies said in court filings that they aim to settle five lawsuits from families alleging that Character.AI chatbots harmed minors and caused two suicides.