WILDWOOD, Fla. — Sumter County is using artificial intelligence to bridge the language barriers in its 911 dispatch center, utilizing Motorola Solutions’ new Assist AI to help translate calls in ...

KANSAS CITY, Kan. (KCTV) - The Unified Government of Wyandotte County is proposing an upgrade to its 311 non-emergency reporting system, with the goal of routing resident concerns more efficiently and ...

Austin’s budget bonanza wrapped Wednesday with a divided council and community over the future of 911 calls. After about 9 ...

People need to realize that just because you don’t see the dispatchers, we exist, we’re out here, and we’re struggling," said ...

This story has been updated. It originally stated the 911 AI system went into effect in July. However, the 911 AI system has been used since 2023, while ...

The city of New Orleans is incorporating artificial intelligence into its 911 operations, giving the technology a role in answering emergency calls. The news out of Louisiana has ...

Down in New Orleans, artificial intelligence is deciding which 911 callers get to speak to a person and which do not. The ...

New Orleans, home to more than 300,000 residents and an emergency system that handles thousands of calls each day, is turning to AI for help. The city recently confirmed that emer ...

New Orleans has become the first city in the US to use artificial intelligence to answer emergency 911 calls — but critics ...

When you call 911 in New Orleans near a car crash that has already been logged, the first voice you hear may belong to an automated system. Not a dispatcher. Not a trainee. A machine — and you are not ...

Artificial intelligence is making its way into one of the most critical public services in the United States. New Orleans has ...

New Orleans is the latest US city moving to automate parts of its emergency dispatch workflow to an AI voice bot.