OptifiNow, provider of a CRM platform for wholesale mortgage lenders, has integrated with RETR, a mortgage and real estate data intelligence platform, bringing RETR's loan officer and mortgage company ...

Playlist today launched AI Concierge, a 24/7 virtual front-desk assistant, answering missed calls, responding to client inquiries, booking appointments, capturing leads, and routing conversations to ...

Model Context Protocol (MCP) servers bring Salesforce CRM data, Tableau analytics, Data 360, AI agents, and business workflows directly into the conversational interface of Slack.

Collaboration combines NIQ's Product Intelligence capabilities with Lula Commerce's platform for digital commerce for convenience retailers.

Ready to move beyond AI pilots and achieve enterprise-scale CX results?AI adoption is accelerating, but many organizations still struggle to translate early success into enterprise-wide impact.

Microsoft customers worldwide can now discover and deploy Tendfor Contact Centre and Reception Solution for Microsoft Teams through Microsoft Marketplace.

Telgorithm, a cloud communications provider, has launched the Rich Communication Services (RCS) Business Messaging (RBM) suite, with two rich messaging formats, Rich and Rich Media, and introduced ...

Zywave, a technology provider for insurance distribution, today introduced Zywave Apex, a complete artificial intelligence growth stack for the front office that provides quoting, account intelligence ...

New research from Forrester calls on marketing leaders to shift their focus from AI-driven cost savings to preserving creativity and differentiation.

Turn fragmented CX data into actionable intelligenceMost enterprise contact centers piece together business intelligence from as many as 45 disconnected systems, leaving leaders with dashboards that ...

At Constellation’s AI Forum DC in September 2025 and AI Forum Silicon Valley in March 2026, more than 150 artificial intelligence practitioners shared many best practices and lessons learned in ...

Voice is your most-used channel, your most expensive, and the one where every customer decides whether your brand is worth their loyalty.Legacy automation was never built for this moment. Scripted ...