When DeKalb County, Ga., needed a more integrated data-driven operation for cross-agency collaboration to locate suspects for violent crimes and armed robberies, it decided to build a real-time crime ...

State officials say artificial intelligence cut policy research time while helping staff review more constituent interactions ...

Alan R. Shark is an associate professor at the Schar School for Policy and Government, George Mason University, where he also serves as a faculty member at the Center for Human AI Innovation in ...

In February 2020, Tennessee opened the doors to its MyTN application, providing its residents with integrated access to an initial eight state services through an integrated, one-stop portal. Today, ...

Hundreds of thousands of Texans were calling the state’s Driver License Division every month, but only a fraction ever ...

Calvin Hennick is a freelance journalist who specializes in business and technology writing. He is a contributor to the CDW family of technology magazines. When citizens in Richmond, Va., call either ...

Lessons from state organizations emphasize roadmaps, workforce development, digital services and emerging technologies.

Adam Stone writes on technology trends from Annapolis, Md., with a focus on government IT, military and first-responder technologies. Generative artificial intelligence (GenAI) can power chatbots and ...

Distributed processing accelerates response times, reduces bandwidth demands and enhances privacy across government ...