In Money today: the most complained-about mobile, broadband and pay-TV companies; our latest mortgage guide; and the secret refund you can get on plane tickets worth up to £202; the average cost of a ...

"Standalone AI products are simply extending legacy ticket-based customer service tools to make customers feel even more ...

Korean Air tops the list of the world's best airlines in 2025, recognized for its bold commitment to innovation and ...

Check out the best airlines of 2025, ranked by a new travel ratings report. Find out which airlines are leading in comfort, ...

In today’s business environment, the importance of customer experience and personal relationships cannot be overstated.

UnitedHealthcare has agreed to a $2.5 million settlement in a class action lawsuit affecting just over 12,000 individuals.

Hundreds of Northern California investors who allege Umpqua Bank backed a $450 million Ponzi scheme will soon get their days in court. A roughly three-week jury trial is scheduled to begin Monday ...

VEGAS (January 28, 2025) – Foley Entertainment Group Chairman Bill Foley announced today, January 28, that the organization has hired world-renowned hotelier and customer experience expert Shane Green ...

A proposed class action lawsuit filed in a Californian ... raised by the latest lawsuit and LinkedIn’s handling of customer data, only a few months ago, LinkedIn was slammed with a A$505.8 ...

customer service; availability and accessibility; solution speed; solution orientation; transparency and reliability. To limit responses to real-world experiences, customers were asked to evaluate ...