Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

A recent fraud case shines a spotlight on the many communication disconnects caused by disjointed software systems common at ...

A technology firm has announced a change of its name from Supapbot to Retentifi, a move geared towards rebranding and ...

Consumers’ response to AI and automation is largely positive, but a majority still say humans provide better support, a ...

According to Morris, Albertsons will equip its merchants with “AI-driven insights and automated execution to optimize pricing ...

Explore generative AI in financial services: how it works, top use cases, customer experience gains, key risks, and ...

Insurance in India is rapidly evolving, driven by technology and insurtech innovation. Embedded insurance, digital platforms, ...

Artificial intelligence will drive innovation for banks, credit unions and investment companies, but they mustn’t lose sight ...

Almost 13,000 recently issued Irish passports are being recalled due to a software error which may make them non-compliant ...

For the right adviser firm with the right permissions, the adviser-as-a-platform (AaaP) framework can be a great thing.

Crypto wallet company Ledger SAS confirmed today a data breach to a third-party leaked customer data, including names and ...

Cybersecurity firm Kratikal Tech has filed its DRHP for an initial public offering with the Bombay Stock Exchange (BSE).