The native CCaaS solution offers a single data source for customer information and an application that unifies AI, channels and CRM.

Founded in 1999 in San Francisco, Salesforce targets mid-market to large enterprises seeking unified CRM and data platforms. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, ...

Salesforce (NYSE: CRM), the world’s #1 AI CRM, and Formula 1 (NASDAQ: FWONA, FWONK, LLYVA, LLYVK), the world’s most popular ...

New AI canvases in UC and productivity platforms use inputs from meetings and documents to drive enterprise workflows, with ...

Salesforce Inc. (NYSE: CRM) and Formula 1 — tracked through Liberty Media Corp (NASDAQ: LLYVK) — announced Monday the launch of a new artificial intelligence-powered fan companion agent, deepening a ...

Agentforce Contact Center has been in pilot mode with 60 users, Compass Working Capital and Savant Systems among them.

Copilot Cowork operates in the cloud, inside Microsoft 365's infrastructure, and draws on something Claude Cowork simply cannot access: the full graph of a user's enterprise work data.

Last October, Google announced Gemini Enterprise for business users, and the mobile apps are now available. Meanwhile, ...

Zoom is also introducing a real-time deepfake detection tech for meetings ...

The 2018 Startup Battlefield winner is joining Zendesk as the race to own agentic customer service accelerates When ...

Correction: May 13, 2025 — An earlier version of this story incorrectly stated that Luckey had said there weren't any female founders whose companies had been acquired for $1 billion or more. Luckey ...

The MacBook Neo isn't a powerhouse, but for students, casual users, and office workers, the entry-level mac makes a lot of sense. The post Apple’s MacBook Neo makes sense if you’re one of these 3 ...