Nearly half of UK customers say they’ve suffered poor customer service. Discover effective ways to improve it today.

The travel and tourism industry is often playing catch up. Within a few years many service jobs will be lost to AI because ...

Bad service, wrong orders and long wait times. Here’s a list of the worst-rated fast food restaurants in Macon, based on ...

By Amanda AKUSHIE Customer experience is still widely misunderstood in many organizations. It is often treated as a frontline issue, something to be managed through customer service training, ...

Yes, Verizon is issuing $20 credits for last week’s outage. And scammers want you to use their fake links instead.

This article was inspired by my encounters with customers and other stakeholders who have had poor service experiences with organisations and businesses. It seeks to highlight the critical role ...

I also hate when I say something like, 'I'll be back in a second with another set of silverware,' and they've completely ...

The rankings can help people choose the best energy supplier for their needs ...

While businesses want positive reviews, a few bad ones may not always hurt you. Here is what you need to know about negative reviews.

This article was inspired by my encounters with customers and other stakeholders who have had bad service experiences with organisations and businesses, and highlights the role of employees in ...

Q: I wonder why we should continue to subscribe to the Mercury when the mail service has gotten so bad that we seldom get the paper on the day it ...