Scammers are sending fake Amazon product recall texts with phishing links designed to steal your login and payment details.

A California family says an urn bought on Amazon appeared to contain another person’s ashes, prompting a search for answers.

Built on Amazon Connect, the cloudbased contact centre, reduced average handling time by 2 minutes and 38 seconds per interaction. Tower has saved customers more than 796,000 minutes in call time over ...

Over the past few years, Amazon Connect expanded into generative- and then agentic AI-powered capabilities. For example, at AWS re:Invent 2025, Amazon Connect announced 29 agentic AI features ...

Insurer Tower has utilised Amazon Connect in its contact centre to cut down the time customers interact with the business by ...

Amazon's Fire Phone was one of the smartphone world's biggest flops, and it sounds like the company is in no rush to repeat that.

Amazon cut more jobs in its retail business this week, as the company doubles down on AI-driven efficiency gains.

AWS expanded Amazon Connect into four agentic AI tools for supply chain, hiring, customer service, and healthcare workflows, with humans still in control.

Amazon is rolling out Amazon Now in Houston, offering 30-minute delivery on groceries, household items, electronics and more.

The operation allegedly targeted Amazon in the United States, Canada, and Europe, as well as other major retailers. Amazon claims that a scam group has duped it out of $4 million, and now, it has ...

TTEC, a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience (CX), today announced that TTEC Digital has ...