Heathrow and Salesforce launched AI assistant Hallie to manage customer inquiries, boosting efficiency at the UK's busiest ...

Intercom, now called Fin, has launched Fin Operator, an AI agent that manages customer service AI, signaling a new phase in ...

One AI agent now handles both phone and chat support, sharing knowledge, actions and escalation logic across channels.

AI agents can save founders hours on routine tasks. Here are the essential questions to make sure your AI strategy works for ...

Northwest Registered Agent’s $39 LLC formation service separates a flat filing-service fee from state-required ...

A 2026 CISO Playbook In January 2024, a Russian state actor walked into Microsoft’s corporate email. The front door wasn’t a ...

Boston Consulting Group has an AI agent called Jamie who's trained on its top salespeople, and also their worst behaviors, ...

Artificial intelligence customer service platform provider Quiq Inc. today launched a new voice product and refreshed its ...

STAMFORD, Conn.--(BUSINESS WIRE)--Sixty percent of customer service agents fail to promote self-service options, according to a survey by Gartner, Inc. A Gartner survey of 5,801 customers conducted in ...

Eliza Foundation to develop Agentic Solutions’ own SME and mid-market AI agent product designed to complete business tasks, ...

CAMPBELL, Calif., May 14, 2026--8x8, Inc. (NASDAQ: EGHT) adds support for OpenAI's latest voice AI mode, GPT Realtime 2, to ...