The post Customer Was Treated Poorly By A Bank Employee, So They Left A Scathing Online Review And Subjected The Employees To A Mandatory Training first on TwistedSifter.

Even though it was a regular weeknight — not nearly as busy as a weekend rush — I noticed one of the staff members seemed ...

To instill a culture of dynamic, innovative, and continuous dedication to customer service at CWRU, all new employees should take a four-course general CWRU customer service training offered under the ...

How to Train Seasonal Employees for Exceptional Customer Service If your business hires seasonal help for the holidays, here are some expert tips for effective training.

Do you want to reduce employee training time, increase training effectiveness, and help employees gain experience and confidence? While many companies still provide traditional classroom training, ...

Customer engagement training is as important as ethics and compliance training. Every employee plays a role in fostering relationships, safeguarding reputation and securing future opportunities.

Big problem emerges in IRS return-to-office mandate: Not enough desks Fearing a customer service meltdown in tax season, the IRS steps back its plan to bring employees back to the office.

Nearly 60 percent of retail employees aged 55 and older are expected to retire within the next five years, according to the ...

In addition to training employees, the company must be certain that all anti-virus and firewall programs are up-to-date. In particular, make your employees aware of the dangers of opening attachments.

Over the summer, SLO Partners ran a series of customer service workshops for recent high school graduates. The program supports local businesses that need long-term employees.

Signals, a startup building an artificial intelligence-powered Cloud Employee Platform, launched today with the goal of helping companies automate client-facing interactions across sales ...

Associated Press Chipotle co-CEO Steve Ells said that half of the burrito chain's more than 2,100 restaurants have less-than-excellent customer service and that the company is now training employees.