Dubai: In a significant move to enhance customer service, the General Directorate of Identity and Foreigners Affairs – Dubai ...

Nearly 60 percent of retail employees aged 55 and older are expected to retire within the next five years, according to the ...

A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall ...

Too many organizations treat CX as a function, not a culture, leaving growth, loyalty and employee alignment on the table.

Signals, a startup building an artificial intelligence-powered Cloud Employee Platform, launched today with the goal of helping companies automate client-facing interactions across sales ...

The Central Montana Childcare Alliance (CMCA) is proud to host “Amazing Customer Service,” an exclusive training opportunity for business owners, HR professionals, and employees alike to help elevate ...

How to Train Seasonal Employees for Exceptional Customer Service If your business hires seasonal help for the holidays, here are some expert tips for effective training.

As one American business trainer discovered, Mexican customer service expectations can be very different from those in the United States.

Or are you unsure of the right approach for your customer service training? Here are some useful considerations to help you upskill your teams and improve both your employee and customer experience.

By closely monitoring and responding to customer feedback, the company can make targeted adjustments to both its employee training programs and customer service strategies.

To instill a culture of dynamic, innovative, and continuous dedication to customer service at CWRU, all new employees should take a four-course general CWRU customer service training offered under the ...