A Kwik Fit manager has been disciplined after performing a karaoke session - with a customer’s sex toy. The prank at the repair centre in Dalkeith, Midlothian, is alleged to have been carried out in ...

Believing that key to their success as a business processing organization (BPO) – and as an employer – is employee satisfaction, TTEC has recently invested heavily in the development of new EX ...

Customer expectations have changed. Many brands claim to care about their customers, yet their actions often suggest ...

The goal in these exercises is to help your team become more confident and proficient in what they say and do. When you achieve greater confidence and proficiency, you will also achieve greater trust ...

With wallets still tightening, consumers have been careful about where they spend their dollars dining out. Guests worldwide ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...