The field of customer service is undergoing a profound transformation with the proliferation of communication channels, and as businesses increasingly adopt artificial intelligence (AI) and automation ...

Dear Eric: My closest friend of many years has recently revealed the sad news that she has terminal cancer. She is one of ...

“There was a lot of pushback from some of the higher level executive management team,” Farrell noted, “At the time…there were ...

At companies big and small, employees have feared being replaced by AI. The new threat: Being replaced by someone who knows ...

One of the biggest mistakes that low-performing security education programs make is treating security awareness training as if every user impacts security in exactly the same way. Everyone gets the ...

Fix-It Right Plumbing, Australia’s most trusted professional plumbing company, proudly announces that its team has recently attended Nexstar Network’s flagship Technical Training Program—a globally ...

Store employees are never safe from inconsiderate customers. If you were in the bathroom and a customer tried to ask you a question, would you help them, or would you tell them to find someone else?

The Interior Department plans to lay off more than 2,000 employees, including hundreds of National Parks Service (NPS) workers, according to a Monday court filing. The declaration, filed in the ...

Some customers think they own the place and can do whatever they want. If you blocked off a section of the parking lot with cones but a customer parked there anyway, what would you do? Would you let ...