During the COVID-19 pandemic, Assemblymember Rick Chavez Zbur was helping his mom get medication, but what he thought would ...

A local woman was scammed out of over $2,400 after calling what she thought was a customer service number for Zelle.

The IRS workforce was cut by 27% in 2025. Taxpayers who encounter problems when filing this year, due to tax law changes from ...

Six years ago, I wrote a column about how infuriating calling customer services could be, writes Dr James Williams.

Contact center AI is increasingly integrated directly into call center software, making advanced capabilities available to agents without added complexity. AI bots now help answer routine questions, ...

(NEXSTAR) — A customer of the East Coast-based bus service BestBus, formerly known as DC2NY, says an overnight ride from New York City to Washington, D.C. turned into a nightmare — after the bus’s ...

An IRS watchdog told Congress last year that the discarded metric is “misleading,” and "does not accurately reflect the experience of most taxpayers who call." ...

Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the interoperability challenge by functioning as a universal adapter for AI agents.

Parloa GmBH, a Berlin-based artificial intelligence customer experience automation platform startup, announced today it has raised $350 million in late-stage funding at a $3 billion valuation led by ...

Verizon is offering a very small mea culpa after Wednesday's massive outage, which drew more than 1.5 million reports on ...

On the morning of Dec. 30, retiree Robert Snyder received a visit from Grays Harbor County Deputy Joseph South. Snyder’s... Read Story ...

HMRC has come under fire after its customer service hotline forced taxpayers to wait on hold for 'up to an hour' and even cut ...