AICC (AI Contact Center) service model for its contact center services in South Korea, applying AI across the entire customer ...

People report that their personal contact info was surfaced by Google AI—and there’s apparently no easy way to prevent it.

Heathrow and Salesforce launched AI assistant Hallie to manage customer inquiries, boosting efficiency at the UK's busiest ...

Insurer Tower has utilised Amazon Connect in its contact centre to cut down the time customers interact with the business by ...

Every missed connection is a small withdrawal. The customer who couldn't get through. The one who gave up after holding for ...

The voice you hear on the other side of a call-centre interaction might soon sound a little more familiar, thanks to an AI tool that adjusts speech in real time – but not everyone thinks it’s a good ...

HIPAA-Aligned U.S. Outsourcing Firm Expands 24/7 Call Center, Medical Billing, Credentialing, Dispatch and Virtual ...

Use Avaya Infinity customer insights across its ecosystem without the friction of traditional data silos, enabling more personalized and proactive service. Power avatarin-designed social robots that ...

Communications Upgrade Helps Leading Logistics Provider Improve Customer Support, AI Capabilities, Messaging, and ...

The FCC proposes new identity verification rules to fight illegal robocalls, raising concerns about privacy and access to ...

AI chatbots are turning into accidental snitches — and in some cases, they’re handing out real people’s phone numbers to ...

If your BPO partner is still billing you by the hour in 2026, they are charging you for their own technical obsolescence.