Today at NRF 2026, Google Cloud unveiled Gemini Enterprise for Customer Experience (CX), an agentic solution designed to bring shopping and customer service together on a single intelligent interface ...
Today, Transcom released 2026 CX Trends: Paradoxes Leaders Can't Ignore, an industry report designed for enterprise customer experience, operations, and digital transformation leaders. The report ...
Trust is built through genuine human connection, so AI should support human service — not replace it.
Report explains how enterprises should use AI, automation, and human expertise together to close the Experience Gap 2026 CX ...
An idea becomes a business only when people vote with their wallets. The challenge? Tracing a deliberate path from customer problem to profit.
Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...
ChatGPT 5 marks a significant leap in AI, offering improved contextual understanding, more natural conversations, and enhanced personalization. It also features reduced bias and stronger safety ...
Florida has so far avoided the data center boom seen elsewhere, but that may not last. With population growth continuing and ...
At an Oracle roundtable during TechSparks 2025, CTOs and tech leaders moved beyond the AI hype to confront harder truths ...
Service robots are reshaping healthcare, retail, and hospitality by improving efficiency, safety, and daily operations ...
In late 2024, Klarna’s CEO Sebastian Siemiatkowski announced that AI could already perform the jobs humans do. The company ...
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