Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

Auditors credited the improvements in the Social Security system to a new telephone customer service system, changes in ...

Sobot ranked in 252 reports and earned 32 badges in G2 reports for Winter 2026, including 7 leader badges. The strong ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

The Man in Green Marks 18 Years of Trusted Local Service Built on Personal Business Relationships Technology should make ...

In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

Crypto wallet company Ledger SAS confirmed today a data breach to a third-party leaked customer data, including names and ...

What Your HVAC Contractor Isn't Telling You About Repairs and Service Decatur, United States - January 9, 2026 / My ...

The "2025 Agentic AI: Redefining CX Automation Report" has been added to ResearchAndMarkets.com's offering.

AI receptionist platform proves artificial intelligence can reliably handle real customer conversations at scale.

Prosura is managing a cyber incident that resulted in unauthorised access to parts of its systems and a temporary shutdown of ...