During the COVID-19 pandemic, Assemblymember Rick Chavez Zbur was helping his mom get medication, but what he thought would ...

The most advanced organizations are using adversarial simulation to stress-test AI against edge cases, confusion, and hostile ...

A local woman was scammed out of over $2,400 after calling what she thought was a customer service number for Zelle.

An IRS watchdog told Congress last year that the discarded metric is “misleading,” and "does not accurately reflect the experience of most taxpayers who call." ...

With its 1,000-plus branches and no origination fees, Citizens is a great option if you're looking for a solid traditional ...

Thousands of cell phone users reported a service outage on Wednesday morning, and the issue appears to be affecting a wide array of providers.

Telecoms provider Flow has announced that a substantial portion of its customer base can now access voice over Wi-Fi (VoWiFi) ...

With Verizon Communications’ acquisition of Frontier Communications closing Tuesday, the New York City–based telecommunications giant is offering few specifics about what customers should expect from ...

Megan Cerullo is a New York-based reporter for CBS MoneyWatch covering small business, workplace, health care, consumer spending and personal finance topics. She regularly appears on CBS News 24/7 to ...

Long wait on Verizon's Customer Service or chat? It's confusing, but here's how and when you'll get $20 bill credit for the ...

Broadband Provider Brightspeed has experienced a data breach that exposed over 1 million customers, with hackers threatening ...

I filled out a form I was sent to claim a refund, but then the person told me to download an app to receive it. I found this odd so ended the conversation.