A new bill looks to reduce hold times by requiring businesses to connect customers with a human within 5 minutes, aiming to ...

The most advanced organizations are using adversarial simulation to stress-test AI against edge cases, confusion, and hostile ...

With its 1,000-plus branches and no origination fees, Citizens is a great option if you're looking for a solid traditional ...

With Verizon Communications’ acquisition of Frontier Communications closing Tuesday, the New York City–based telecommunications giant is offering few specifics about what customers should expect from ...

Many enterprises – particularly in financial services – are exploring how they can streamline operations and strengthen ...

Discover how CPGA measures the costs to gain new subscribers, its importance for subscription-based services, and tips for ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

As Middle Tennessee enters another day of winter storm recovery, officials added 3 more deaths to the state toll and they're ...

A severe winter storm has prompted US airlines to cancel flights, issue travel waivers, and advise passengers on refund and ...

The City of Norfolk is upgrading its utility billing payment system to provide customers with a faster, more convenient way ...

This is exactly where private messaging apps come to the rescue. These programs are designed to reduce how much of your communication exists beyond your device. They do this by encrypting messages end ...