A chatbot is still a chatbot. And that’s the problem. While GenAI has helped contact centers deliver better automated experiences, these gains are strictly incremental, not transformational. Customers ...

Contact centers need AI to scale, but leaders can’t afford to trade efficiency for trust. A copilot-first roadmap keeps ...

Google on Sunday announced a new open standard called the Universal Commerce Protocol (UCP) for AI agent-based shopping, at the National Retail Federation (NRF) conference. The standard, developed ...

Up until now, those wanting a dependable, pro-standard bundle of creative digital tools all in one place have had to contend with Adobe’s Creative Cloud. The subscription-only service, which debuted ...

One of the largest hotel chains in the U.S. is booting a location from its franchise after employees reportedly continued to refuse service to federal immigration agents. Hilton Hotels & Resorts is ...

Shares of Hilton recovered at the start of trading on Tuesday as the stock rose 0.6%. As of 10 a.m. Eastern Time, it was trading at around $288 per share. The Department of Homeland Security accused ...

The Department of Homeland Security has accused a Minneapolis Hilton of “maliciously” denying rooms to ICE agents heading to the Democratic-led city as part of a massive operation to crack down on ...

The Department of Homeland Security accused global hotel chain Hilton of launching a “coordinated campaign” to refuse service to agents by canceling their room reservations in Minneapolis as the ...

Add Yahoo as a preferred source to see more of our stories on Google. Hilton Hotels announced on Tuesday that it was ending its relationship with an independently owned Minneapolis-area hotel after a ...

“AI transformation lives or dies in customer success,” said May Habib, CEO and co-founder of WRITER. “Alongside our powerful, purpose-built technology, that’s always been WRITER’s core strength – ...

Hilton Hotels announced on Tuesday that it was ending its relationship with an independently owned Minneapolis-area hotel after a newly released video appeared to confirm that the property was still ...