As companies increase their AI investments, chatbots and AI agents are often the first place the spending shows up.

"Sir," said the customer service representative, frowning, "has anyone from Virgin Australia been in contact to tell you why they cancelled your tickets?" "Excuse me?" I asked, exasperated. "We have ...

A support ticket means someone is stuck, under pressure, trying to move forward. That’s where IT support really begins, says Manqoba Masina, operations manager at Nkgwete IT Solutions.

ServiceNow, Inc. (NYSE:NOW) Q4 2025 Earnings Call Transcript January 28, 2026 ServiceNow, Inc. beats earnings expectations. Reported EPS is $0.92, expectations were $0.885. Operator: At this time, I ...

As of Thursday, January 29, Freshworks Inc.’s FRSH share price has dipped by 6.84%, which has investors questioning if this ...

NEXUS CONNECT 2026 signals start of next implementation phase - with over 250 partners NEXUS partner programme and modular ...

Ivanti , a global enterprise IT and security software company, announced AI advancements to the Ivanti Neurons platform ...

Afrirest founder Kevin Osore shares his journey from a childhood of adversity to building a Kenyan short-term rental platform ...

Microsoft has released FetchXML-driven customization for Dynamics 365 Contact Center, enabling targeted agent transfers and ...

One iota works with retailers including Hugo Boss, SportsShoes.com, and JD Sports to connect digital and physical retail, ...

A source trapped inside an industrial-scale scamming operation contacted me, determined to expose his captors’ crimes—and ...

Salesforce revenue growth is slowing amid Microsoft/HubSpot competition and weaker ARPU. Click here to read an analysis of ...