Verizon has been working to recover from several years of elevated customer losses in its wireless business. The company has ...

Hugo named Outsource Partner of the Year in the 2026 Excellence in Customer Service Awards following a year of faster ...

New integration delivers dynamic ride pricing, improved CSI, and a proven path to higher RO spend -- all without sacrificing the customer experience ...

Auto Data Solutions (ADS) has estimated that losing contact with a single customer after three years can cost dealers around ...

Texas-based ContactPoint 360 delivers AI-operated customer experience services with human-led support through a global ...

Is silver more precious in 2024 as gold loses luster? BrightView (NYSE:BV) executives said the company reached a turning ...

New native integration combines Gainsight’s customer intelligence with Glean’s deep enterprise context, helping both teams and agents identify risk sooner, prepare faster, and act with greater ...

AARRR is a campaign template. It is a measurement system that helps marketers and product teams find the weak points in their ...

Thursday, May 7, 2026 at 5 p.m. ET. CALL PARTICIPANTS. Chief Executive Officer — Charles Cohn; Chief Financial Officer — Atul ...

Q1 2026 earnings call recap: revenue guidance raised, EBITDA held, service gains vs. cost headwinds, Europe review & liquidity.

ADS has warned that dealers risk losing around £5,800 in future profit every time they lose contact with a customer after ...

Good customer relationship management requires good communication. Which is why dealership CRM DriveCentric’s latest ...