New AI solutions for business decisions, hiring, customer experience, and health care draw on decades of Amazon's operational ...

AWS expanded Amazon Connect into four agentic AI tools for supply chain, hiring, customer service, and healthcare workflows, with humans still in control.

Amazon Web Services Inc. is moving agentic artificial intelligence up the software stack with the launch today of an expanded Amazon Connect portfolio, which has evolved into four distinct offerings ...

Insurer Tower has utilised Amazon Connect in its contact centre to cut down the time customers interact with the business by ...

Amazon Now, a program that promises 30 minute delivery, is launching now in major US cities, including Atlanta. Here's what ...

After Elon Musk questioned the airline's strategy, Delta CEO Ed Bastian cited Amazon's gaming technology — and "much lower ...

The new service, called Amazon Supply Chain Services, pits the e-commerce giant directly against UPS and FedEx.

TTEC, a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience (CX), today announced that TTEC Digital has ...

Apple capitalized on the market at just the right time by launching its spatial audio in 2021. AirPods were in everyone's ...

Amazon’s Zoox robotaxi offers a very different ride from Waymo and Tesla. Here’s what it’s like inside — and the key ...

Kindle Scribe vs. ReMarkable Paper Pure: Why I'm not writing off Amazon's E Ink tablet just yet ...

UPDATE Tuesday, 1:41 p.m. ET: With Amazon's AWS issues fully resolved, the online world was left to parse through the postmortem on Tuesday. The modern internet is vast but delicate. As many news ...