Businesses are using AI for more than answering the phones. Jagriti Dawar, branch president for RobotLab of Eastern ...

Founded in 2020 by Maxim Serebryakov, Shawn Zhang, and Andrés Soderi, Sanas develops software that transforms a speaker’s ...

Credit unions are under increasing pressure to enhance digital services while maintaining strong member relationships.

Agentic AI's potential for improving customer satisfaction and streamlining workflows is bolstering its appeal in customer ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

Mayor Frank Scott is deeming March 11 as 311 Day, meant to acknowledge the exceptional customer service, and the team members ...

What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future ...

AI agents will offer integrated capabilities that allow consumers to control multi-process functions unlike existing AI that ...

John Michael Bundalian Amio spent his nights answering customer calls and troubleshooting problems. His days were just as ...

As a Premium Genesys Partner, Inoria continues to help organizations elevate their CX strategies through AI-driven automation, analytics, and cloud-based contact center solutions. This latest award ...

The biggest call center operator in the world, Teleperformance, is employing AI technology to “neutralize” Indian accents for ...

Times BPO offering a complete business solution to startups looking to establish their own call center anywhere in India.