A California family says an urn bought on Amazon appeared to contain another person’s ashes, prompting a search for answers.

Scammers are sending fake Amazon product recall texts with phishing links designed to steal your login and payment details.

Over the past few years, Amazon Connect expanded into generative- and then agentic AI-powered capabilities. For example, at AWS re:Invent 2025, Amazon Connect announced 29 agentic AI features ...

Insurer Tower has utilised Amazon Connect in its contact centre to cut down the time customers interact with the business by ...

TTEC, a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience (CX), today announced that TTEC Digital has ...

AWS’s Ben Schriener explains how artificial intelligence is changing how small businesses approach their contact centers and ...

Amazon Web Services on April 23 announced the acquisition of NLX (nlx.ai), a conversational AI platform, folding it into Amazon Connect — AWS's cloud contact center offering. The company argues the ...

Amazon.com's cloud-computing branch, Amazon Web Services Inc., clinched a recent win in the U.S. Court of Appeals for the ...

The lenders' examples of using generative artificial intelligence were more practical than transformational, but in any case ...

Amazon, New York Life, Intuit and others use Vapi’s API-native enterprise voice AI platform for building, deploying, and ...

OpenAI has won major concessions from its largest shareholder, Microsoft, that will allow it to sell products on AWS, while Microsoft get more cash in a revenue-share agreement.

On Tuesday in San Francisco at an event called "What's Next with AWS," CEO Matt Garman took the stage to announce that AWS is ...