Scammers are sending fake Amazon product recall texts with phishing links designed to steal your login and payment details.

A California family says an urn bought on Amazon appeared to contain another person’s ashes, prompting a search for answers.

Over the past few years, Amazon Connect expanded into generative- and then agentic AI-powered capabilities. For example, at AWS re:Invent 2025, Amazon Connect announced 29 agentic AI features ...

Insurer Tower has utilised Amazon Connect in its contact centre to cut down the time customers interact with the business by ...

TTEC, a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience (CX), today announced that TTEC Digital has ...

AWS’s Ben Schriener explains how artificial intelligence is changing how small businesses approach their contact centers and ...

Just when you thought you knew how to avoid online scams, fraudsters have gotten trickier—and more convincing. Many of them have started to send emails impersonating popular retailers. The most common ...

Amazon Web Services on April 23 announced the acquisition of NLX (nlx.ai), a conversational AI platform, folding it into Amazon Connect — AWS's cloud contact center offering. The company argues the ...

Amazon, New York Life, Intuit and others use Vapi’s API-native enterprise voice AI platform for building, deploying, and ...

Walmart has a running start in the contest to build a loyal customer base in rural America.

Wix vs. Squarespace: I compared two of the top website builders, and this one wins ...

The risk for Oracle is that it may be sinking a lot of money into building data centers for OpenAI, only for OpenAI to be ...